Refund Policy

At MoonBeans Coffee Roasters, we want you to love your coffee. If you're not satisfied with your order, we're here to help with a few simple guidelines.

Returns & Refunds

• We accept returns on unopened bags of coffee within 7 days of delivery. 

• Coffee that has been opened or used is not eligible for return or refund.

• To initiate a return, please email us at info@moonbeanscoffeeroasrs.com with your order number and the reason for the return.

• All return shipping costs are the customer's responsibility. We do not refund original shipping charges.

Refunds

• Once we receive and inspect your return, we’ll notify you of approval.

• Approved refunds will be issued to your original payment method within 5–7 business days.

• If the item was marked as a gift, we’ll issue store credit.

Damaged or Incorrect Orders